Privacy Policy

Last updated: July 2025

At StudioJWD, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and protect the information you share with us, and your rights regarding that information.

We operate from Thirroul, Australia, and work with clients worldwide, including in Australia, the UK, and the USA. We aim to comply with the Australian Privacy Principles (APPs), the EU’s General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA/CPRA).

What we collect

When you use our website or work with us, we may collect:

  • First Name and Last Name
  • Email Address
  • Phone Number
  • Website URL
  • Message or enquiry details

This information is provided by you through our website contact forms, newsletter signup, or during the course of a project.

We also use Google Analytics to collect anonymous website usage data (such as IP address, browser type, and pages visited).

We do not collect sensitive personal information or payment details through our website.

How we use your information

We use your information to:

  • Respond to your enquiries or requests
  • Provide our services and deliver projects
  • Send occasional newsletters and updates (you can opt out anytime)
  • Improve our website and services

We do not use your data for retargeting advertising or sell it to third parties.

Who do we share your data with

We only share your data with trusted providers as needed to run our business.

  • Google Analytics (to understand site performance and visitor behaviour)
  • Mailchimp (to manage our newsletters)
  • Flywheel (our website hosting provider, which stores enquiry data)

We recommend reviewing their respective privacy policies if you’d like more detail.

How long do we keep your data?

We keep your personal data for as long as necessary to fulfil the purpose it was collected for, unless a longer retention period is required by law (e.g., for tax purposes). If you’d like us to delete your information, you can request this at any time (see Your Rights below).

Your rights

You have the right to:

  • Request a copy of the information we hold about you
  • Request correction or deletion of your personal data
  • Opt out of marketing emails at any time

To exercise these rights, email us at hello@studiojwd.com. We aim to respond to all requests within a reasonable time.

Cookies & tracking

We use Google Analytics on our website, which uses cookies to collect anonymous information about visitors. These cookies help us improve site performance and understand how people use our site. You can disable cookies through your browser settings if you prefer.

Security

We take reasonable steps to protect your information, including using SSL encryption on our website and secure hosting. While we take security seriously, please note that no method of transmission or storage is 100% secure.

Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Questions or concerns?

If you have any questions about this policy or how we handle your data, please contact us at:

hello@studiojwd.com

+61 403 458 723

We’re here to help.